Terms of Use — FEATUP

A new version (2.4) of these terms takes effect on 2 November 2026. Read version 2.4

Version: 2.3 — 23 October 2026 (in force from publication; replaces version 2.1 of 16 July 2026; English translation of the French original — in case of discrepancy, the French version prevails)
Publisher: Eduard Ahmeti, sole proprietorship, Rue de la Maladière, 1205 Geneva, Switzerland — contact@featup.app

1. Purpose and role of FEATUP

FEATUP is a mobile app for connecting people who want to practise a sport together: partner search, sports events, recurring groups, verified coaches and professionals. By creating an account, you accept these terms.

In these terms, "member" means any person who has a FEATUP account, "the publisher" means Eduard Ahmeti, who operates FEATUP (in the app: "the team"), and "event" means a sports event published in the app. Some features described here require the latest version of the app.

FEATUP is exclusively a technical intermediary and hosting platform within the meaning of the applicable legislation. FEATUP:

• does not organise the meet-ups, training sessions, classes or events published on the platform;
• is not a party to the relationships, agreements or contracts concluded between members, including between organisers (professional or not) and participants;
• is neither the employer, principal, agent nor insurer of members or professionals;
• provides no sporting, supervisory, coaching or monitoring service.

Any reference in the app to a "FEATUP event" or a "verified pro" refers solely to technical features of the platform and creates no obligation of organisation, guarantee or result on the part of the publisher.

2. Eligibility

Use of FEATUP is reserved for natural persons aged 16 or over. One account per person. If you are 16 or 17, you confirm that your legal representative has agreed to your use of FEATUP under these terms.

Members aged 16 and 17 and members aged 18 and over form two separate spaces: search, the Match of the day, the feed, leaderboards, friend requests (and therefore conversations), events and groups only connect members of the same age group. This separation is based on the date of birth given at sign-up.

PRO status is reserved for persons aged 18 or over (section 10).

The organisation of paid events is not available in the current version of the app; if this feature is introduced, it may be subject to additional conditions (in particular being of legal age and validation by a payment provider), which will be presented to you before it is activated.

3. Account

You can sign in with your email address and a password, with a one-time code sent by email, or with your Apple or Google account; you can link several of these methods to your account (Settings → My sign-in methods).

You are responsible for keeping your credentials confidential, for access to your mailbox and to your Apple or Google accounts, and for the accuracy of your profile information. Accounts using a false identity, impersonating a third party or containing misleading information (in particular about age) may be suspended or deleted.

4. Rules of conduct

By using FEATUP, you agree not to:

• harass, threaten, discriminate against or make hateful remarks towards other members;
• publish content that is illegal, violent, sexual in nature or infringes the rights of third parties (including profile and album photos);
• use the app for commercial, advertising or canvassing purposes without the publisher's written authorisation (except for the professional features provided for in the app);
• organise via the app activities that are illegal, dangerous beyond the usual risks of sport, or that require authorisations you do not hold;
• collect data from other members, automate access to the service or attempt to circumvent its security measures;
• create an account on behalf of a third party or after being excluded.

5. Members' content and pre-publication moderation

You remain the owner of the content you publish (photos, biography, messages, events). You grant the publisher a non-exclusive, worldwide, royalty-free licence, limited to hosting, the necessary technical reproduction (including moderation analysis by our providers), display in the app and retention for the periods set out in the Privacy Policy. You are solely responsible for the content you publish.

Pre-publication moderation of public posts: every public post (photo and caption) is analysed by automated systems before going online, in accordance with the Privacy Policy (section 4). Content deemed safe is published immediately; content flagged by the analysis is held and submitted to a human moderator, who alone decides whether to publish or reject it — no rejection decision is fully automated. This moderation is aimed exclusively at community safety; it constitutes neither general editorial control nor a guarantee of the lawfulness of published content, for which each author remains solely responsible. You may challenge any decision via contact@featup.app.

6. Moderation and reporting

Reporting: any member can report a profile, a post, a comment, an event or a group from the app; behaviour in a conversation is reported from the profile of the person concerned. Anyone, even without an account, can also report content they consider illegal by writing to contact@featup.app, stating where it is, why it would be illegal, their name and email address, and confirming that they are acting in good faith; we acknowledge receipt and inform them of our decision.

Deciding: the publisher reviews reports and may in particular dismiss a report, hide a post, delete a comment, cancel an event or exclude an account in the event of a breach of these terms, with immediate effect in the event of a serious breach (safety, minors, harassment, fraud). Moderation — whether prior (section 5) or upon report — is carried out in good faith; it constitutes neither a general monitoring obligation nor a guarantee.

Informing: when the publisher hides or removes any of your content, cancels your event or excludes your account, the publisher informs you, in the app or by email, of the reason, the rule concerned, any use of an automated tool and how to challenge the decision.

Exclusion: exclusion is a permanent suspension of the account. An excluded member can no longer use FEATUP; the app shows them an "Account suspended" page. To prevent a new sign-up, a fingerprint of their email address and of their Apple or Google identifiers is kept for 3 years, even if the account is deleted (Privacy Policy, section 7).

Challenging: any moderation decision or decision on PRO status can be challenged by writing to contact@featup.app; it will be reviewed by a person.

Point of contact: for any question about the service, including from an authority, the publisher can be reached at contact@featup.app, in French, English or German.

7. Community reliability

FEATUP relies on trust between members. By using the app, you accept that:

• after a session or event in which you took part, the other participants may confirm (or dispute) your attendance and, optionally, rate your sporting level — and vice versa;
• your profile displays aggregates derived from this feedback: reliability rate (once there are at least 5 ratings), community-confirmed levels, session counters, badges and local leaderboards — individual ratings remaining anonymous;
• these indicators reflect statements by other members and constitute no guarantee by the publisher.

Any manipulation of the reliability system (false attendance confirmations, ratings given as a favour or in retaliation, multiple accounts, fictitious sessions) constitutes a serious breach of these terms and may result in the immediate exclusion of the account and the resetting of the indicators concerned.

8. Meet-ups, sports activities and safety

FEATUP connects members but does not organise meet-ups and performs no background checks (criminal record, solvency, behaviour).

Sport involves inherent risks (injuries, accidents, property damage), which each member assumes personally and in full knowledge of the facts. By taking part in a meet-up, group session or event found via FEATUP, you confirm that:

• you assess your physical condition and level yourself, and consult a doctor if in doubt;
• you hold the appropriate insurance (accident, civil liability and, where applicable, specific sports insurance) — the publisher insures neither members, nor organisers, nor activities;
• you take the usual precautions: first meet-up in a public place, informing someone close to you, suitable equipment, never disclosing financial information.

9. Events and groups: exclusive role and responsibility of the organiser

Every event or recurring group is created, defined and run under the sole and entire responsibility of its organiser, whether a private individual or a professional. An event or group is open only to members of its organiser's age group (section 2). The organiser is solely responsible, without this list being exhaustive:

• for the legality, safety and supervision of the proposed activity;
• for obtaining all authorisations, licences, qualifications and diplomas required by the law applicable at the place of the activity (in particular for teaching certain sports for remuneration);
• for the compliance of the venue, equipment and conditions of practice;
• for taking out the required insurance (professional or private civil liability, event insurance);
• for the accuracy of the description, capacity and schedule of the event;
• for their tax and social security obligations (declaration of income, VAT, contributions) in respect of any remuneration agreed with participants for activities offered via the platform;
• for compliance with the laws applicable to minor participants, where relevant.

The contract relating to participation in an event is formed exclusively between the organiser and the participant. FEATUP is not a party to this contract, does not act on behalf of the organiser and guarantees neither that the event will take place, nor its quality, nor its conformity with its description.

10. Professional (PRO) status

10.1 Conditions and application

PRO status is intended for sports professionals (coaches, instructors, teachers…) and is reserved for members aged 18 or over. To obtain it, you submit an application in the app: disciplines, professional title, identity document, verification selfie and one to three diplomas or certifications (as photos or PDFs) and, if you wish, a description and an hourly rate.

In the partner search, PRO coaches appear in a dedicated row at the top of the suggestions. Like other members, they are ranked mainly by distance, level compatibility in shared sports and recent activity.

10.2 Decision

The publisher reviews each application manually, accepts or rejects it, and informs you of the decision in the app. A rejection always states its reason: the reason (for example identity document unreadable or invalid, selfie that does not match the identity document, insufficient diplomas or certificates, incomplete application) is shown in the app, together, where applicable, with a message from the publisher. You can submit a new application at any time (except while applications are suspended) and challenge the decision (section 6). The publisher may temporarily suspend the submission of new applications.

10.3 Withdrawal of PRO status

The publisher may withdraw PRO status by a reasoned decision, in particular in the event of conduct contrary to these terms, qualifications that are not or are no longer valid, prolonged inactivity, at your request, or for another reason stated in a message. You are notified of the withdrawal and its reason. It results in the removal of the PRO badge, the deletion of your diplomas and the cancellation of the remaining gifted PRO months (section 10.4). You can then submit a new application and challenge the decision (section 6).

10.4 Free status, subscription and gifted months

• PRO status is free at present. The publisher may make it subject to a paid subscription; the price and conditions will be communicated to you in the app at least 30 days in advance, and no amount will be charged without your express agreement.
• The publisher may gift months of PRO to a PRO member: from 1 to 12 months per gift, cumulative. Gifted months are free, personal and non-transferable; they have no monetary value and can neither be exchanged nor refunded.
• As long as PRO status is free, gifted months are not counted down: they start on the day the subscription becomes paid. If given after that date, they start immediately. Several gifts follow one another without overlapping.
• The remaining gifted months are cancelled if PRO status is withdrawn or the account is deleted. The publisher may also cancel a gift, in particular in the event of an error, abuse or a breach of these terms.

10.5 Scope of the verification

The "PRO" badge indicates only that the member has submitted an identity document, a verification selfie and one to three diplomas or certifications, and that these documents underwent a manual documentary review by the publisher at the time of the application.

This verification is limited to the apparent consistency of the documents submitted. It constitutes neither a certification nor a guarantee:

• of the authenticity of the documents, which the publisher has no legal or technical means of certifying;
• of the skills, quality of services, experience or good standing of the professional;
• of the validity, scope or adequacy of the diplomas with regard to the regulations of the place of practice;
• of the existence of the required professional insurance or authorisations.

10.6 Independence of professionals

Professionals use FEATUP as independent contractors. No employment, agency, franchise, mandate or partnership relationship is created with the publisher. The decision to use a professional's services rests solely with the member, who is responsible for carrying out their own checks.

11. Availability and limitation of liability

The service is provided "as is" and "as available". The publisher does not guarantee the continuous availability of the app, the absence of errors, or the accuracy of the information published by members and organisers.

To the fullest extent permitted by the applicable law, the publisher's liability is excluded for:

• the conduct, acts, omissions, content and services of members, professionals and event organisers, including any personal injury, property damage or other loss occurring in connection with a meet-up or an event;
• the cancellation, postponement, poor performance or non-conformity of an event;
• indirect or consequential damage, loss of profit, data or reputation;
• failures of third-party providers (hosting, emails, notifications, mapping, automated analysis, app updates) and cases of force majeure;
• use of the app contrary to these terms.

The publisher's liability for gross negligence or wilful misconduct (art. 100 of the Swiss Code of Obligations) and for harm to life, physical integrity or health attributable to the publisher remains reserved, as does any liability that cannot be excluded under the applicable law. Where the publisher's liability cannot be excluded, it is limited, to the extent permitted, to direct and foreseeable damage.

12. Indemnification

You agree to indemnify and hold the publisher harmless from any claim, action or demand by third parties (including reasonable defence costs) resulting from your breach of these terms, the content you publish, the events you organise or your practice of an activity via the platform, except in the event of the publisher's own fault.

13. Intellectual property

The FEATUP trademark, the logo, the app and its own content are protected. Any unauthorised reproduction is prohibited.

14. Personal data

The processing of personal data — including identity documents, the verification selfie (sensitive data), decisions on PRO status and gifted months, community reliability data, moderation data and the fingerprint of excluded accounts — is described in the Privacy Policy.

15. Termination

You may delete your account at any time (Settings → Delete my account); your data is then erased in accordance with the Privacy Policy. Deleting the account also erases the events and groups you created, your conversations (including for the people you were talking to), your PRO status and your gifted months. It does not release you from obligations arising beforehand (in particular indemnification obligations). The publisher may terminate the contract in the event of a breach of these terms (section 6).

16. Changes

The publisher may amend these terms. Substantial changes that are unfavourable to you will be announced to you in the app or by email at least 30 days before they take effect. Other changes (for example a clarification, a new optional feature or an adaptation required by law) may take effect upon publication; they will also be announced to you. Continued use after the changes take effect constitutes acceptance; if you do not accept a change, you can delete your account at any time.

17. Severability, entire agreement and language

If any clause of these terms is declared void or unenforceable, the other clauses remain in force; to the extent permitted by the applicable law, the invalid clause is replaced by a valid clause of equivalent economic effect. These terms constitute the entire agreement between you and the publisher. They exist in French, English and German; in case of discrepancy, the French version prevails.

18. Governing law and jurisdiction

These terms are governed by Swiss law, to the exclusion of conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention). The place of jurisdiction is Geneva, subject to the mandatory places of jurisdiction provided for by law (in particular for consumers). If you are a consumer, you also benefit from the mandatory provisions of the law of your country of residence.